Lost Poem Jewelry – Frequently Asked Questions (FAQ)

Pearls & Materials

1. Does Lost Poem use real pearls in all its jewelry?

Yes,every piece of jewelry at Lost Poem features genuine, high-quality pearls. We never use artificial or imitation pearls.

2. Where do your pearls come from?

We source our pearls responsibly from trusted suppliers worldwide, including Japan, China, Morocco, Indonesia, and Tahiti. Some designs also incorporate recycled pearls for a sustainable touch.

3. How can I tell if a pearl is real?

Real pearls have slight imperfections and a gently gritty texture when rubbed against your teeth (don’t worry—it’s a common test!). Fake pearls feel completely smooth and look unnaturally perfect.

4. Why are some pearls more expensive than others?

Pearl prices vary based on size, shape, luster, surface quality, and rarity. Larger, rounder pearls with deep shine and minimal flaws are more valuable.

5. How long do pearls last?

With proper care, pearls can last a lifetime—even becoming heirlooms! However, they are delicate, so avoid harsh chemicals, impacts, and excessive moisture to preserve their beauty.

6. Can I customize a jewelry piece?

Yes,We love creating unique, personalized pieces. To discuss your custom pearl jewelry idea, please email us at contact@lostpoem.com with your request. We’ll do our best to bring your vision to life.

Jewelry Quality & Craftsmanship

7. What materials are used in Lost Poem jewelry?

We use recycled sterling silver, gold, and copper to ensure durability, quality, and eco-conscious craftsmanship.

8. Is your jewelry handmade?

Yes, each piece is carefully handcrafted in small quantities to ensure uniqueness and meaning. We avoid mass production to focus on artistry and detail.

9. Is your jewelry hypoallergenic?

Absolutely! All our jewelry is designed to be allergy-friendly, safe for sensitive skin.

10. Can I wear pearls every day?

Pearls are soft and can scratch easily, so we recommend wearing them for special occasions or light daily use. Store them separately to prevent damage.

11. Do you have a warranty on your jewelry?

Yes! All Lost Poem jewelry comes with a 1-year warranty against manufacturing defects. If you encounter any issues, reach out to us—we’re here to help!

Gifts & Special Requests

12. Do you offer gift wrapping?

Yes! Our complimentary gift packaging includes elegant decoration and a handwritten card. Just leave a note at checkout or email us your message.

Shipping & Delivery & Returns

13. What is your return policy?

You have 14 days from receiving your order to request a return. Items must be unused and in original condition.

14. How long will it take for my order to be delivered?

Our standard delivery time is 2–7 business days within the Nordic region and approximately 5-10 business days for countries outside the Nordic region.

15. Which delivery service do you use?

We primarily use PostNord for our deliveries. If you have any specific delivery requests, feel free to reach out to us at contact@lostpoem.se  We’ll do our best to accommodate your needs.

16. Can I track my package?

Yes. Once your order has been shipped, you will receive a confirmation email with a tracking link to follow your package’s progress.

17. How much is the delivery fee?

• Free shipping within Sweden.

• 150 SEK shipping fee for orders within the EU.

• Free EU shipping for orders over 2000 SEK.

• 12 USD shipping fee for orders within the US.
• Free US shipping for orders over 155 USD.
  

18. Do I have to pay import duties and taxes?

Import duties and taxes may apply depending on your country’s regulations. These charges are the customer’s responsibility and are not included in the order total.

19. What should I do if I haven't received my order?

If your order has not arrived within the expected delivery time (2–5 business days within Sweden, around 5-10 business days within the EU), please contact us at contact@lostpoem.se. We’re here to help and will look into it for you.